Logging in to the application

There are currently two types of login and navigation experience for ITSM: The classic experience and the unified product experience via the Neurons Platform.

The following are the prerequisites to log in to Neurons for ITSM:

•Get the log in URL from your administrator.

•You must be assigned to at least one role to log in. If you are not assigned to a role, you can only log in if your administrator has enabled anonymous login.

The following are the steps to log in to the application:

1. Enter the URL for Neurons for ITSM in a browser. The login page is displayed.

2.Enter your user name and password. (The password is masked.) 

3.Click Login. The application displays a list of roles.

4.Select a role and click Submit.

You are now logged in and ready to use Neurons for ITSM.

To log in with a different role, log out and then log in again with a new user role.

Accessing the Configuration console

1.Log in to Neurons for ITSM with the Administrator user role.

2.Click the Settings icon . The Configuration console is displayed in a new window.

Application settings are setup from the Configuration console by users with Administrator role. For more information, refer to Configuring IvantiNeurons for ITSM - Administrator and User Help.

Accessing the Self Service Portal

•Log in to Neurons for ITSM with the Self Service user role.

Self Service users access the Self Service portal to report and track Incidents, submit Service Requests, and so on.

Accessing the Self Service Mobile Portal

•Log in to Neurons for ITSM with the Self Service Mobile user role.

The Self Service Mobile portal is displayed in responsive user interface suitable for accessing Neurons for ITSM on mobile devices.

Accessing the Service Desk console

•Log in to Neurons for ITSM with user role other than Self Service, Self Service Mobile, and Mobile Analyst.

Service Desk console is accessed by various user roles to perform different tasks. For more information, refer to Using the Service Desk Console.

This feature is Early Access only and may not be available in your environment. For more information, please contact your Customer Success Manager.

When logging in to ITSM via the Neurons Platform there are the following features:

  • Unified Ivanti Login

  • Single Sign-On (SSO)

  • Session management

  • New navigation

  • OIDC authentication

Unified Ivanti Login

This is an integrated authentication solution for accessing Ivanti Neurons for UEM (N-UEM), Ivanti Neurons for MDM (N-MDM), and Ivanti Neurons for ITSM (N-ITSM).

This solution is based on an SSO identity provider (IdP). Currently, Unified Ivanti Login is supported only for new 2024.3 ITSM tenants, not for existing tenants.

When you log in to Neurons for ITSM, there is a Neurons App Switcher that enables you to switch between all applications available to you, without the need to log in to each application separately.

Prerequisites

The following are prerequisites to logging in to ITSM via the Neurons Platform:

  • The URL for a unified product experience tenant given to you by an Administrator.

  • A username and login for external SSO authentication.

  • You must be assigned to at least one role to log in.

Log in using SSO

Log in to Neurons using mandatory SSO and switch to another application without having to log in again.

To log in to all your available applications for the first time:

1. Enter the URL for ITSM in a browser.

2.You are redirected to your authentication provider and asked to enter your user name and password.

3.Click Log in.

You are taken automatically to ITSM after logging in. For subsequent logins you do not need to provide a password due to SSO.

4.To change products, click the Neurons App Switcher icon icon for neurons application switcher and select, for example, Modern Device Management.

Using the App Switcher in UEM to select ITSM

You are now ready to get started. For subsequent logins you do not need to provide a password due to SSO.

To log out:

1.Click your profile icon in the top right corner.

2.Click Log out.

You are now logged out of all available products.

The Self Service portal and the Self Service Mobile portal do not currently use a unified product experience.

Session management

Session inactivity

When multiple applications are open in different tabs but you are only working with one application, all application sessions remain active. If you are inactive in all applications beyond the configured timeout, the session is terminated due to inactivity.

Session timeout

If the administrator sets the session timeout value in the Neurons for UEM, this value is applicable for all the applications available to you.